General Policy

All owners must complete the pet information form prior to entry into Urban Bark. 

All dogs must undergo a meet and greet/assessment to ensure they are well socialized and not aggressive toward other dogs or people. 

Urban Bark reserves the right to decline entry at our sole discretion and without limitations.

All dogs must wear ID tags on their collar/harness.

Male dogs over 1 year in age must be neutered. Female dogs in heat will not be able to attend Urban Bark for the duration of their heat.

Puppies who have received their final round of vaccinations are allowed to attend daycare.

All dogs accepted must have an up-to-date vaccination certificate including kennel cough, as well as deworming/fleas. 

In the unlikely event that your dog requires medical care and you cannot be reached, they will be taken to the closest emergency veterinary clinic if your vet is unavailable. You will be responsible for any vet bills associated with this visit.

Urban Bark will not accept responsibility for the death, injury or illness of your dog. You are strongly advised to insure your pet for all eventualities.

As the dog owner, you are responsible for all costs associated with any injury or harm your dog inflicts on another dog.

Urban Bark reserves the right to refuse, or terminate the contract of any dog or owner who displays aggressive, destructive, or unreasonable behaviour.

Lunches:
Only dogs that require a mid day meal will be given a lunch. Reasons for this include puppy schedule, under weight, medication, etc

Lunches MUST BE labelled and brought in a disposable container. If the meal is not labelled we will not accept it or give it to any dog. 

We will not be held responsible for lost containers.​

Media Release
Urban Bark owns the sole rights to any media including photographs, videos, live streams, and audio recordings taken by our staff. We reserve the right to distribute and use this material for resale, advertising, marketing, and/or promotional materials without any prior or future written and/or verbal consent.

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Refunds/Cancellations/Payment

All packages are non-refundable and expire 1 month from purchase
In order to book your grooming appointment, we require a credit card on file. This will be used for cancellation fees and no other charges unless requested by you.
Cancellations of grooming appointments within 24 hours of the appointment time are subject to pay 50% of the grooming cost.
No shows or day of cancellations are subject to 100% of the grooming cost
Cancellations must be made before 6:30pm the previous day to avoid being charged.
We require an assessment for all grooming dogs. If your dog passes our assessment and we are able to groom them, there will be no charge. If we are unable to groom after assessing your dog, you will be charged an assessment fee
Drop-in customers are required to pay prior to dropping off their dog.

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Rate Adjustments
Urban Bark reserves the right to change conditions or adjust rates without notice, regular clients will be notified via email 30 days prior to adjustment of rates.

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MATTED FUR:
All dogs should be put on a regular grooming schedule of 6-8 weeks, never exceeding 12 weeks. If left too long between grooms, your dogs fur will become tangled and matted. In this case, we will have to shave your dogs fur. There are risks involved with this process; please read carefully and understand these risks. 
Since mats rest tightly on the skin, they often hide pre-existing conditions on the skin. These may include, but are not limited to, infection, fleas/ticks, wounds, hot spots, inflammation, restricted movement, blood circulation issues – specifically hematomas on the ears. 
Due to the matting, we will have to use a very short blade to get between the skin and the mats – this will likely cause further irritation to the your dogs skin. We will work slowly and carefully, however, there is a chance of your dog becoming injured (nicked or cut) in the process. 
By signing this waiver, you are releasing Urban Bark from any liability associated with the above mentioned process and any and all medical problems that may be uncovered and/or occur during the stripping and de-matting process.

I acknowledge that I have read and fully understand the terms and provisions of this waiver, release and indemnity and conditions and that I freely, voluntarily and unconditionally have signed the electronic signature